Improving Bug Tracking Systems – ICSE Companion 2009

by Thomas Zimmermann, Rahul Premraj, Jonathan Sillito, Silvia Breu

It is important that information provided in bug reports is relevant and complete in order to help resolve bugs quickly. However, often such information trickles to developers after several iterations of communication between developers and reporters. Poorly designed bug tracking systems are partly to blame for this exchange of information being stretched over time. Our paper addresses the concerns of bug tracking systems by proposing four broad directions for enhancements. As a proof-of-concept, we also demonstrate a prototype interactive bug tracking system that gathers relevant information from the user and identifies files that need to be fixed to resolve the bug.

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See also: http://thomas-zimmermann.com/better-bug-tracking/

Reference

Thomas Zimmermann, Rahul Premraj, Jonathan Sillito, Silvia Breu. Improving Bug Tracking Systems. In Companion to the 31th International Conference on Software Engineering (ICSE Companion 2009), Vancouver, BC, Canada, May 2009.

BibTeX Entry

@inproceedings{zimmermann-icse-2009,
    title = "Improving Bug Tracking Systems",
    author = "Thomas Zimmermann and Rahul Premraj and Jonathan Sillito and Silvia Breu",
    year = "2009",
    month = "May",
    booktitle = "Companion to the 31th International Conference on Software Engineering",
    location = "Vancouver, BC, Canada",
}