Towards the Next Generation of Bug Tracking Systems – VL/HCC 2008

by Sascha Just, Rahul Premraj, Thomas Zimmermann

Developers typically rely on the information submitted by end-users to resolve bugs. We conducted a survey on information needs and commonly faced problems with bug reporting among several hundred developers and users of the APACHE, ECLIPSE and MOZILLA projects. In this paper, we present the results of a card sort on the 175 comments sent back to us by the responders of the survey. The card sort revealed several hurdles involved in reporting and resolving bugs, which we present in a collection of recommendations for the design of new bug tracking systems. Such systems could provide contextual assistance, reminders to add information, and most important, assistance to collect and report crucial information to developers.

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Reference

Sascha Just, Rahul Premraj, Thomas Zimmermann. Towards the Next Generation of Bug Tracking Systems. In Proceedings of the 2008 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC 2008), Herrsching am Ammersee, Germany, September 2008.

BibTeX Entry

@inproceedings{just-vlhcc-2008,
    title = "Towards the Next Generation of Bug Tracking Systems",
    author = "Sascha Just and Rahul Premraj and Thomas Zimmermann",
    year = "2008",
    month = "September",
    booktitle = "Proceedings of the 2008 IEEE Symposium on Visual Languages and Human-Centric Computing",
    location = "Herrsching am Ammersee, Germany",
}